Kilemakyaro Mountain Lodge is a privately owned family run business located in Moshi, Tanzania. The lodge is nested on the hills of Kifumbu Estate, and has 40 rooms. Surrounded with coffee plantations, a majestic and unbeatable view of the Kilimanjaro Mountain we provide outstanding accommodation and tourism services.
Our objective is to be the best service provider in Moshi, add value to our guest experience, meet and exceed their expectations. We are dedicated to welcoming, serving and offer nothing but the best in this dynamic industry that is ever growing.
Responsibilities
We are looking for a reservation/sales agent who is, enthusiastic, persuasive, and passionate about the service industry. The candidates must have the ability to identify new market channels by initiating and retaining relationships with clients. Candidates will be responsible for managing booking and reservations of two properties, that is Kilemakyaro Mountain Lodge with 40 rooms and its sister lodge Enyati with 24 rooms.
Enyati Lodge also owned by the same family and is located in Karatu, overlooking the Ngorongoro landscapes.
The Candidates must help with the ongoing efforts of increasing the occupancy rate and revenue per available room in the hotels. Reporting directly to the managing director, he/she is responsible for:
Servicing existing accounts, obtains sales, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors
Directly involved in international and local trade shows, by representing and selling the lodges
Directly involved with room sales by providing travel information, itineraries and hotel rates
Manage customers complaints and concerns prior and after departure
Liaising with management and communicate new rate plans and promotions
Maintaining in house reservation systems, bookings and report sales activity
Providing up to date and relevant information that can help boost organisations revenue streams and growth
Monitors competition by gathering current marketplace information on pricing, new products, service delivery styles, sales techniques etc.
Minimum Requirements:
Bachelor’s degree plus five years or industry experience
Effective communication skills in English and Swahili, additional language is a bonus
Computer literacy
Preferred Requirements:
Ability to travel locally and internationally
Proven experience in Reservations, PMS, handling booking, and sales and marketing
Prior knowledge and experience with hotel management would be an advantage
Other Critical Proficiency:
Working with sensitive information and maintaining confidentiality
Revenue management skills
Organizational and time management abilities
Phenomenal communication, presentation and public speaking skills
Compensation and Benefits
Base salary:
Negotiable according to qualifications and experience
Sales Commission:
Negotiable according to monthly sales target set
Others:
Travel Expenses
Accommodation and Meal
Application process Please send:
Your CV
Cover Letter
Soft Copy of degree/qualifications
At least two reference letters
To Mrs. Laura Minde, Managing Director, manager@outstandingsolutionstz.com
For further information, please email: info@outstandingsolutionstz.com
November 14, 2017
