Jobs at IESC in Tanzania

Job Title: BDS Quality Control & Client Relationship Management Expert Volunteer
Employer: IESC
Location :   Mbeya, Iringa, Morogoro, Zanzibar and Dar es Salaam, Tanzania

Tasks
The Expert Volunteer will complete the following tasks:

Attend an orientation meeting with ENGINE Program staff in Dar es Salaam;
Accompanied by relevant ENGINE staff, facilitate group training for BDSPs in Morogoro, Iringa, Mbeya and Zanzibar, covering the following topics:
Tools and systems for BDS monitoring, learning and follow-up;
Development of an online information tracking system for training and consulting services;
BDS client satisfaction surveys and other feedback mechanisms;
BDS client data base design and management (disaggregated by client sex and age).
Assess additional technical assistance needs of selected BDSPs (up to 10 in each of the four regions) concerning quality control and client relationship management;
Assist the BDS Coordinator in each region to develop a follow-up plan with selected 10 BDSPs for additional technical assistance, including coaching and mentoring in the above subjects;

Expert Volunteer Qualifications
The ideal Quality Control and Client Relations Expert Volunteer will have the following skills and qualifications:

5+ years of experience working with businesses, BDSPs or service providers. Knowledge and experience of business needs for businesses in developing countries, experience in sub-Saharan Africa is strongly preferred.
A proven track record in training, coaching or mentoring businesses or Service providers.
Experience in stakeholder engagement, consultation, and facilitation;
Well-developed writing skills in English and the ability to express one’s self clearly and concisely;
University degree in entrepreneurship, business administration or another relevant field;
Training skills, including participatory training in group settings. Training and consultation experience utilizing a translator or interpreter is an added plus;
Self-motivated, proactive, detail-oriented, mature, professional team player, who is a strong people person and communicator, with good inter-personal skills;
Ability to address issues, challenges, questions, and concerns in a professional, respectful, logical, and timely manner;
Knowledge and work experience in identifying and addressing gender and or women and youth in development issues is an added advantage
Works well in a multi-cultural setting;
Good computer skills in MS Office.

How to Apply

Please apply Online